Shipping + Returns

Currently we are providing an express shipping option to minimise any chance of delays during this period.

$15.65 Express Australia (1-2 business days Australia wide)

Details

Hampers will be delivered to your requested address and left in a safe place if no one is home. Please ensure you have your order shipped to a location where it can be received. A tracking number will be provided to show when delivery can be expected.

For weather forecasts of 27 degrees or higher we may delay delivery or use food safe ice packs to minimise this risk. We will contact you if this does happen and discuss timing and options. 

Corporate Orders + International Shipping

For corporate orders and international shipping quotes please contact us at hello@gertrudeandsmith.com.au.

Returns

We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition. Please notify us within 7 days of purchase if you wish to return your order or a specific product in the received box. 

If your purchase incurred a delivery fee, we will also cover the cost of delivery for the return.

The quickest way to obtain a refund or exchange is to contact us directly at hello@gertrudeandsmith.com.au, where a member of our team will be able to assist you further.

Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment.

In the event that your product must be returned, please allow 2-3 business days for your refund to be processed after the product has been received at our location.

Thank you for stopping by and supporting Australian small business.