Our Goal

We always endeavour to deliver your Gertrude & Smith gift as close to your preferred delivery as possible. If your order is not delivered on your preferred delivery date, we are unable to cancel your order or credit your transaction.


We will aim to send out your order same day if ordered before 2pm on a weekday. If ordered on the weekend we will ship out Monday if it doesn't happen to fall on a public holiday. Parcels will be delivered to your requested address and left in a safe place if no one is home alternatively, if there is no safe place a card will be left and the parcel will need to be picked up from the advised post office.


We offer FREE standard shipping Australia Wide. 

We can provide express post parcels for domestic orders and at a discounted flat rate of $9.95 AUD Australia wide. 

Delivery timing for both standard and express shipping can be found here:

If you have not received an express order within 4 days for domestic orders, please notify us by email at: