Shipping + Returns

Shipping Options (7 Days a week). 

Free next day Delivery Within 15km radius of Melb CBD on orders over $140.

$9 Express Australia for orders under $140 (2-3 business days Aus wide). Melbourne deliveries will be next day if within 15kms of the CBD. 

$16 Same Day Delivery, orders to be in before 2pm. Only available for orders within 15kms of Melbourne CBD.

Corporate Orders + International Shipping

For corporate orders and international shipping quotes please contact us at hello@gertrudeandsmith.com.au.

Details

Gift hampers will be delivered to your requested address and left in a safe place if no one is home. Please ensure you have your order shipped to a location where it can be received. A tracking number will be provided to show when delivery can be expected.

For weather forecasts of 27 degrees or higher we may delay delivery or use food safe ice packs to minimise this risk. We will contact you if this does happen and discuss timing and options. 

Returns

We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition. Please notify us within 14 days of purchase if you wish to return your order or a specific product in the received box. 

If your purchase incurred a delivery fee, we will also cover the cost of delivery for the return.

The quickest way to obtain a refund or exchange is to contact us directly at hello@gertrudeandsmith.com.au, where a member of our team will be able to assist you further.

In the event that your product must be returned, please allow 2-3 business days for your refund to be processed after the product has been received at our location.

Thank you for stopping by and supporting Australian small business.